fluent_support_ticket_create_validation_rules

---

This filter hook allows you to retrieve validation rules for ticket and modify it.

Parameters

• '$rules' (array) Validation rules for ticket

Usage

add_filter('fluent_support/ticket_create_validation_rules', function ($rules) {
    // ...do something
    return $rules;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_create_validation_rules', $rules)

This filter is located in
fluent-support/app/Http/Requests/TicketRequest.php

fluent_support_ticket_create_validation_messages

---

This filter hook allows you to retrieve validation messages for a ticket and modify it.

Parameters

• '$messages' (array) Validation messages for a ticket

Usage

add_filter('fluent_support/ticket_create_validation_messages', function ($messages) {
    // ...do something
    return $messages;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_create_validation_messages', $messages)

This filter is located in
fluent-support/app/Http/Requests/TicketRequest.php

fluent_support_customer_ticket_priorities

---

This filter hook allows you to retrieve customer ticket priority list and modify it.

Parameters

• '$priorities' (array) Customer ticket priority list

Usage

add_filter('fluent_support/customer_ticket_priorities', function ($priorities) {
    // ...do something
    return $priorities;
}, 10, 1);

Reference

apply_filters('fluent_support/customer_ticket_priorities', [ 'normal' => __('Normal', 'fluent-support'), 'medium' => __('Medium', 'fluent-support'), 'critical' => __('Critical', 'fluent-support') ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_admin_ticket_priorities

---

This filter hook allows you to retrieve admin ticket priority list and modify it.

Parameters

• '$priorities' (array) Admin ticket priority list

Usage

add_filter('fluent_support/admin_ticket_priorities', function ($priorities) {
    // ...do something
    return $priorities;
}, 10, 1);

Reference

apply_filters('fluent_support/admin_ticket_priorities', [ 'normal' => __('Normal', 'fluent-support'), 'medium' => __('Medium', 'fluent-support'), 'critical' => __('Critical', 'fluent-support') ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_ticket_status_groups

---

This filter hook allows you to retrieve ticket status groups and modify it.

Parameters

• '$statusGroups' (array) Ticket status groups

Usage

add_filter('fluent_support/ticket_status_groups', function ($statusGroups) {
    // ...do something
    return $statusGroups;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_status_groups', [ 'open' => ['new', 'active'], 'active' => ['active'], 'closed' => ['closed'], 'new' => ['new'], 'all' => [] ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_changeable_ticket_statuses

---

This filter hook allows you to retrieve changeable ticket status groups and modify it.

Parameters

• '$ticketStatus' (array) Changeable ticket status groups

Usage

add_filter('fluent_support/changeable_ticket_statuses', function ($ticketStatus) {
    // ...do something
    return $ticketStatus;
}, 10, 1);

Reference

apply_filters('fluent_support/changeable_ticket_statuses', $ticketStatus)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_ticket_statuses

---

This filter hook allows you to retrieve ticket statuses and modify it.

Parameters

• '$ticketStatuses' (array) Ticket statuses

Usage

add_filter('fluent_support/ticket_statuses', function ($ticketStatuses) {
    // ...do something
    return $ticketStatuses;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_statuses', [ 'new' => __('New', 'fluent-support'), 'active' => __('Active', 'fluent-support'), 'closed' => __('Closed', 'fluent-support'), ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_accepted_ticket_mimes

---

This filter hook allows you to retrieve accepted mimes and modify it.

Parameters

• '$mimes' (array) Accepted mimes

Usage

add_filter('fluent_support/accepted_ticket_mimes', function ($mimes) {
    // ...do something
    return $mimes;
}, 10, 1);

Reference

apply_filters('fluent_support/accepted_ticket_mimes', $mimes)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_mime_groups

---

This filter hook allows you to retrieve mime groups and modify it.

Parameters

• '$mimeGroups' (array) Mime groups

Usage

add_filter('fluent_support/mime_groups', function ($mimeGroups) {
    // ...do something
    return $mimeGroups;
}, 10, 1);

Reference

apply_filters('fluent_support/mime_groups', $mimeGroups)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_portal_base_url

---

This filter hook allows you to retrieve portal base url and modify it.

Parameters

• '$baseUrl' (string) Portal base url

Usage

add_filter('fluent_support/portal_base_url', function ($baseUrl) {
    // ...do something
    return $baseUrl;
}, 10, 1);

Reference

apply_filters('fluent_support/portal_base_url', $baseUrl)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_can_user_add_tags_to_customer

---

This filter hook allows you to retrieve user can add tags permission and modify it.

Parameters

• '$canAddTags' (boolean) User can add tags or not permission

Usage

add_filter('fluent_support/can_user_add_tags_to_customer', function ($canAddTags) {
    // ...do something
    return $canAddTags;
}, 10, 1);

Reference

apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_custom_field_render

---

This filter hook allows you to retrieve custom fields data and modify it.

Parameters

• '$value' (string) Custom fields value
• '$scope' (string) Specifies whether it is for admin or public use

Note: $fieldType represents the type of custom field, whether it is a text field, number field, etc.

Usage

add_filter('fluent_support/custom_field_render_' . $fieldType , function ($value, $scope) {
    // ...do something
    return $value;
}, 10, 2);

Reference

apply_filters('fluent_support/custom_field_render_' . $fieldType, $value, $scope)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_ticket_custom_fields

---

This filter hook allows you to retrieve custom fields and modify it.

Parameters

• '$customFields' (array) Custom fields

Usage

add_filter('fluent_support/ticket_custom_fields', function ($customFields) {
    // ...do something
    return $customFields;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_custom_fields', [])

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_disabled_ticket_fields

---

This filter hook allows you to retrieve disable ticket fields and modify it.

Parameters

• '$fields' (array) Disable ticket fields

Usage

add_filter('fluent_support/disabled_ticket_fields', function ($fields) {
    // ...do something
    return $fields;
}, 10, 1);

Reference

apply_filters('fluent_support/disabled_ticket_fields', [])

This filter is located in
fluent-support/app/Models/Ticket.php,
fluent-support/app/Http/Controllers/UploaderController.php,
fluent-support/app/Services/CustomerPortalService.php,
fluent-support-pro/app/Hooks/filters.php

fluent_support_create_ticket_data

---

This filter hook allows you to retrieve ticket and customer data and modify it.

Parameters

• '$ticketData' (array) Ticket data
• 'customer' (object) Customer data

Usage

add_filter('fluent_support/create_ticket_data', function ($ticketData, $customer) {
    // ...do something
    return $ticketData;
}, 10, 2);

Reference

apply_filters('fluent_support/create_ticket_data', $ticketData, $customer)

This filter is located in
fluent-support/app/Models/Ticket.php,
fluent-support/app/Services/Integrations/CreateTicketAction.php,
fluent-support/app/Services/CustomerPortalService.php,
fluent-support/app/Services/Integrations/FluentForm/FeedIntegration.php,
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_previous_ticket_widgets_limit

---

This filter hook allows you to retrieve previous ticket widgets limit and modify it.

Parameters

• '$limit' (integer) Previous ticket widgets limit

Usage

add_filter('fluent_support/previous_ticket_widgets_limit', function ($limit) {
    // ...do something
    return $limit;
}, 10, 1);

Reference

apply_filters('fluent_support/previous_ticket_widgets_limit', 10)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_fst_menu_url_base

---

This filter hook allows you to retrieve fluent support admin url base data and modify it.

Parameters

• '$urlBase' (string) Fluent support admin url base

Usage

add_filter('fluent_support/fst_menu_url_base', function ($urlBase) {
    // ...do something
    return $urlBase;
}, 10, 1);

Reference

$urlBase = apply_filters( 'fst_menu_url_base', admin_url('admin.php?page=fluent-support#/') )

This filter is located in
fluent-support/app/Services/Tickets/TicketStats.php

fluent_support_fst_quick_links

---

This filter hook allows you to retrieve list of quick links data and modify it.

Parameters

• '$quickLinks' (array) List of quick links

Usage

add_filter('fluent_support/fst_quick_links', function ($quickLinks) {
    // ...do something
    return $quickLinks;
}, 10, 1);

Reference

apply_filters('fst_quick_links', $quickLinks))

$quickLinks is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the quick links data such as active tickets, total tickets, etc.

This filter is located in
fluent-support/app/Services/Tickets/TicketStats.php