Fluent Support Filter Hooks

Overview

Hooks are a way of interacting/modifying specific, pre-defined code.

Filter hooks are used to manipulate data before it is displayed to the user. Fluent Support has a lot of filter hooks that you can use to customize the plugin. You can customize the plugin and can extend the plugin’s functionality by using these hooks.

Available Filter Hooks

There are a lot of filter hooks in Fluent Support core and Fluent Support Pro. Here You can find the proper guidelines, handy code snippets, full code examples and code reference of using all filter hooks.

Fluent Support Core Filters

Ticket Filters

fluent_support_ticket_create_validation_rules

---

This filter hook allows you to retrieve validation rules for ticket and modify it.

Parameters

• '$rules' (array) Validation rules for ticket

Usage

add_filter('fluent_support/ticket_create_validation_rules', function ($rules) {
    // ...do something
    return $rules;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_create_validation_rules', $rules)

This filter is located in
fluent-support/app/Http/Requests/TicketRequest.php

fluent_support_ticket_create_validation_messages

---

This filter hook allows you to retrieve validation messages for a ticket and modify it.

Parameters

• '$messages' (array) Validation messages for a ticket

Usage

add_filter('fluent_support/ticket_create_validation_messages', function ($messages) {
    // ...do something
    return $messages;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_create_validation_messages', $messages)

This filter is located in
fluent-support/app/Http/Requests/TicketRequest.php

fluent_support_customer_ticket_priorities

---

This filter hook allows you to retrieve customer ticket priority list and modify it.

Parameters

• '$priorities' (array) Customer ticket priority list

Usage

add_filter('fluent_support/customer_ticket_priorities', function ($priorities) {
    // ...do something
    return $priorities;
}, 10, 1);

Reference

apply_filters('fluent_support/customer_ticket_priorities', [ 'normal' => __('Normal', 'fluent-support'), 'medium' => __('Medium', 'fluent-support'), 'critical' => __('Critical', 'fluent-support') ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_admin_ticket_priorities

---

This filter hook allows you to retrieve admin ticket priority list and modify it.

Parameters

• '$priorities' (array) Admin ticket priority list

Usage

add_filter('fluent_support/admin_ticket_priorities', function ($priorities) {
    // ...do something
    return $priorities;
}, 10, 1);

Reference

apply_filters('fluent_support/admin_ticket_priorities', [ 'normal' => __('Normal', 'fluent-support'), 'medium' => __('Medium', 'fluent-support'), 'critical' => __('Critical', 'fluent-support') ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_ticket_status_groups

---

This filter hook allows you to retrieve ticket status groups and modify it.

Parameters

• '$statusGroups' (array) Ticket status groups

Usage

add_filter('fluent_support/ticket_status_groups', function ($statusGroups) {
    // ...do something
    return $statusGroups;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_status_groups', [ 'open' => ['new', 'active'], 'active' => ['active'], 'closed' => ['closed'], 'new' => ['new'], 'all' => [] ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_changeable_ticket_statuses

---

This filter hook allows you to retrieve changeable ticket status groups and modify it.

Parameters

• '$ticketStatus' (array) Changeable ticket status groups

Usage

add_filter('fluent_support/changeable_ticket_statuses', function ($ticketStatus) {
    // ...do something
    return $ticketStatus;
}, 10, 1);

Reference

apply_filters('fluent_support/changeable_ticket_statuses', $ticketStatus)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_ticket_statuses

---

This filter hook allows you to retrieve ticket statuses and modify it.

Parameters

• '$ticketStatuses' (array) Ticket statuses

Usage

add_filter('fluent_support/ticket_statuses', function ($ticketStatuses) {
    // ...do something
    return $ticketStatuses;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_statuses', [ 'new' => __('New', 'fluent-support'), 'active' => __('Active', 'fluent-support'), 'closed' => __('Closed', 'fluent-support'), ])

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_accepted_ticket_mimes

---

This filter hook allows you to retrieve accepted mimes and modify it.

Parameters

• '$mimes' (array) Accepted mimes

Usage

add_filter('fluent_support/accepted_ticket_mimes', function ($mimes) {
    // ...do something
    return $mimes;
}, 10, 1);

Reference

apply_filters('fluent_support/accepted_ticket_mimes', $mimes)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_mime_groups

---

This filter hook allows you to retrieve mime groups and modify it.

Parameters

• '$mimeGroups' (array) Mime groups

Usage

add_filter('fluent_support/mime_groups', function ($mimeGroups) {
    // ...do something
    return $mimeGroups;
}, 10, 1);

Reference

apply_filters('fluent_support/mime_groups', $mimeGroups)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_portal_base_url

---

This filter hook allows you to retrieve portal base url and modify it.

Parameters

• '$baseUrl' (string) Portal base url

Usage

add_filter('fluent_support/portal_base_url', function ($baseUrl) {
    // ...do something
    return $baseUrl;
}, 10, 1);

Reference

apply_filters('fluent_support/portal_base_url', $baseUrl)

This filter is located in
fluent-support/app/Services/Helper.php

fluent_support_can_user_add_tags_to_customer

---

This filter hook allows you to retrieve user can add tags permission and modify it.

Parameters

• '$canAddTags' (boolean) User can add tags or not permission

Usage

add_filter('fluent_support/can_user_add_tags_to_customer', function ($canAddTags) {
    // ...do something
    return $canAddTags;
}, 10, 1);

Reference

apply_filters('fluent_support/can_user_add_tags_to_customer', $canAddTags)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_custom_field_render

---

This filter hook allows you to retrieve custom fields data and modify it.

Parameters

• '$value' (string) Custom fields value
• '$scope' (string) Specifies whether it is for admin or public use

Note: $fieldType represents the type of custom field, whether it is a text field, number field, etc.

Usage

add_filter('fluent_support/custom_field_render_' . $fieldType , function ($value, $scope) {
    // ...do something
    return $value;
}, 10, 2);

Reference

apply_filters('fluent_support/custom_field_render_' . $fieldType, $value, $scope)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_ticket_custom_fields

---

This filter hook allows you to retrieve custom fields and modify it.

Parameters

• '$customFields' (array) Custom fields

Usage

add_filter('fluent_support/ticket_custom_fields', function ($customFields) {
    // ...do something
    return $customFields;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_custom_fields', [])

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_disabled_ticket_fields

---

This filter hook allows you to retrieve disable ticket fields and modify it.

Parameters

• '$fields' (array) Disable ticket fields

Usage

add_filter('fluent_support/disabled_ticket_fields', function ($fields) {
    // ...do something
    return $fields;
}, 10, 1);

Reference

apply_filters('fluent_support/disabled_ticket_fields', [])

This filter is located in
fluent-support/app/Models/Ticket.php,
fluent-support/app/Http/Controllers/UploaderController.php,
fluent-support/app/Services/CustomerPortalService.php,
fluent-support-pro/app/Hooks/filters.php

fluent_support_create_ticket_data

---

This filter hook allows you to retrieve ticket and customer data and modify it.

Parameters

• '$ticketData' (array) Ticket data
• 'customer' (object) Customer data

Usage

add_filter('fluent_support/create_ticket_data', function ($ticketData, $customer) {
    // ...do something
    return $ticketData;
}, 10, 2);

Reference

apply_filters('fluent_support/create_ticket_data', $ticketData, $customer)

This filter is located in
fluent-support/app/Models/Ticket.php,
fluent-support/app/Services/Integrations/CreateTicketAction.php,
fluent-support/app/Services/CustomerPortalService.php,
fluent-support/app/Services/Integrations/FluentForm/FeedIntegration.php,
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_previous_ticket_widgets_limit

---

This filter hook allows you to retrieve previous ticket widgets limit and modify it.

Parameters

• '$limit' (integer) Previous ticket widgets limit

Usage

add_filter('fluent_support/previous_ticket_widgets_limit', function ($limit) {
    // ...do something
    return $limit;
}, 10, 1);

Reference

apply_filters('fluent_support/previous_ticket_widgets_limit', 10)

This filter is located in
fluent-support/app/Models/Ticket.php

fluent_support_fst_menu_url_base

---

This filter hook allows you to retrieve fluent support admin url base data and modify it.

Parameters

• '$urlBase' (string) Fluent support admin url base

Usage

add_filter('fluent_support/fst_menu_url_base', function ($urlBase) {
    // ...do something
    return $urlBase;
}, 10, 1);

Reference

$urlBase = apply_filters( 'fst_menu_url_base', admin_url('admin.php?page=fluent-support#/') )

This filter is located in
fluent-support/app/Services/Tickets/TicketStats.php

fluent_support_fst_quick_links

---

This filter hook allows you to retrieve list of quick links data and modify it.

Parameters

• '$quickLinks' (array) List of quick links

Usage

add_filter('fluent_support/fst_quick_links', function ($quickLinks) {
    // ...do something
    return $quickLinks;
}, 10, 1);

Reference

apply_filters('fst_quick_links', $quickLinks))

$quickLinks is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the quick links data such as active tickets, total tickets, etc.

This filter is located in
fluent-support/app/Services/Tickets/TicketStats.php

Ticket Response Filters

fluent_support_parse_smartcode_data

---

This filter hook allows you to retrieve smart code data.

Parameters

• '$response' (array) Response of a ticket
• '$customer' (array) Ticket and its associate data

Usage

add_filter('fluent_support/parse_smartcode_data', function ($response, $data) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support/parse_smartcode_data', $data['content'], [ 'customer' => $ticket->customer, 'agent' => $person ])

This filter is located in
fluent-support/app/Services/Tickets/ResponseService.php,
fluent-support/app/Hooks/Handlers/EmailNotificationHandler.php

fluent_support_reset_waiting_since

---

This filter hook enables you to retrieve the reset waiting state and response data, providing you with the ability to customize the data.

Parameters

• '$state' (boolean) The reset waiting since state for a ticket
• '$content' (string) Conversation data

Usage

add_filter('fluent_support/reset_waiting_since', function ($state, $content) {
    // ...do something
    return state;
}, 10, 2);

Reference

apply_filters('fluent_support/reset_waiting_since', true, $content)

This filter is located in
fluent-support/app/Services/Tickets/ResponseService.php,
fluent-support/app/Model/Tickets/Conversation.php

fluent_support_response_content_before_use_anywhere

---

This filter hook allows you to retrieve response data before it is used anywhere, providing you with the ability to customize the data.

Parameters

• '$content' (string) Conversation data

Usage

add_filter('fluent_support/response_content_before_use_anywhere', function ($content) {
    // ...do something
    return $content;
}, 10, 1);

Reference

apply_filters('fluent_support/response_content_before_use_anywhere', $content)

This filter is located in
fluent-support/app/Services/Tickets/ResponseService.php

fluent_support_before_creating_any_response

---

This filter hook allows you to retrieve ticket, person and response data before creating the response.

Parameters

• '$response' (array) Response data
• '$ticket' (object) Ticket data
• '$person' (object) Person data

Usage

add_filter('fluent_support/new_' . $person_type . '_' . $convoType, function ($response, $ticket, $person) {
    // ...do something
    return $response;
}, 10, 3);

Note: $person->person_type contains the type of a person, whether it be an agent, user, etc., with $convoType being a dynamically assigned conversation type.

Reference

apply_filters('fluent_support/new_' . $person->person_type . '_' . $convoType, $response, $ticket, $person)

This filter is located in
fluent-support/app/Services/Tickets/ResponseService.php

fluent_support_ticket_close_internal_note

---

This filter hook enables you to retrieve and modify internal notes and ticket data.

Parameters

• '$internalNote' (string) Internal note message
• '$ticket' (object) Ticket data

Usage

add_filter('fluent_support/ticket_close_internal_note', function ($internalNote, $ticket) {
    // ...do something
    return $internalNote;
}, 10, 2);

Reference

apply_filters('fluent_support/ticket_close_internal_note', $internalNote, $ticket)

This filter is located in
fluent-support/app/Services/Tickets/ResponseService.php

Admin Dashboard Filters

fluent_support_admin_menu_position

---

This filter hook allows you to retrieve the value of menu position and modify it.

Parameters

• '$menuPosition' (integer) Value of menu position

Usage

add_filter('fluent_support/admin_menu_position', function ($menuPosition) {
    // ...do something
    return $menuPosition;
}, 10, 1);

Reference

apply_filters('fluent_support/admin_menu_position', $menuPosition)

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_base_url

---

This filter hook allows you to retrieve the base url and modify it.

Parameters

• '$baseUrl' (string) base url of fluent support

Usage

add_filter('fluent_support/base_url', function ($baseUrl) {
    // ...do something
    return $baseUrl;
}, 10, 1);

Reference

apply_filters('fluent_support/base_url', admin_url('admin.php?page=fluent-support#/')

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_primary_menu_items

---

This filter hook allows you to retrieve the primary menu items and modify it.

Parameters

• '$menuItems' (array) Primary menu items

Usage

add_filter('fluent_support/primary_menu_items', function ($menuItems) {
    // ...do something
    return $menuItems;
}, 10, 1);

Reference

apply_filters('fluent_support/primary_menu_items', $menuItems)

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_secondary_menu_items

---

This filter hook allows you to retrieve the secondary menu items and modify it.

Parameters

• '$menuItems' (array) Secondary menu items

Usage

add_filter('fluent_support/secondary_menu_items', function ($secondaryItems) {
    // ...do something
    return $secondaryItems;
}, 10, 1);

Reference

apply_filters('fluent_support/secondary_menu_items', $secondaryItems)

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_integration_drivers

---

This filter hook allows you to retrieve the integration driver data and modify it.

Parameters

• '$integrationDrivers' (array) Integration driver data

Usage

add_filter('fluent_support/integration_drivers', function ($integrationDrivers) {
    // ...do something
    return $integrationDrivers;
}, 10, 1);

Reference

apply_filters('fluent_support/integration_drivers', $integrationDrivers)

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_app_vars

---

This filter hook allows you to retrieve the admin portal localize data and modify it.

Parameters

• '$appVars' (array) Admin portal localize data

Usage

add_filter('fluent_support_app_vars', function ($appVars) {
    // ...do something
    return $appVars;
}, 10, 1);

Reference

apply_filters('fluent_support_app_vars', $appVars)

$appVars is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the localized data in the admin portal.

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php

fluent_support_ticket_custom_fields

---

This filter hook allows you to retrieve the ticket custom fields data and modify it.

Parameters

• '$fields' (array) ticket custom fields

Usage

add_filter('fluent_support/ticket_custom_fields', function ($fields) {
    // ...do something
    return $fields;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_custom_fields', [])

This filter is located in
fluent-support/app/Hooks/Handlers/Menu.php,
fluent-support/app/Models/Ticket.php,
fluent-support/app/Services/Integrations/FluentForm/FeedIntegration.php,

fluent_support_dashboard_notice

---

This filter hook allows you to retrieve the dashboard notice and agent data and modify it.

Parameters

• '$dashboardNotice' (array) ticket custom fields
• '$agent' (object) Agent data

Usage

add_filter('fluent_support/dashboard_notice', function ($dashboardNotice, $agent) {
    // ...do something
    return $dashboardNotice;
}, 10, 2);

Reference

apply_filters('fluent_support/dashboard_notice', '', $agent)

This filter is located in
fluent-support/app/Http/Controllers/AgentController.php,
fluent-support-pro/app/Hooks/filters.php

fluent_support_agent_has_access

---

This filter hook allows you to retrieve the agent has access or not data and modify it.

Parameters

• '$status' (boolean) Information about whether an agent has access or not
• '$request' (object) Fluent support framework request

Usage

add_filter('fluent_support/agent_has_access', function ($status, $request) {
    // ...do something
    return $status;
}, 10, 2);

Reference

apply_filters('fluent_support/agent_has_access', $status, $request)

This filter is located in
fluent-support/app/Http/Policies/AgentTicketPolicy.php,

Frontend Filters

fluent_support_customer_portal_invalid_permission_message

---

This filter hook allows you to retrieve invalid permission message and modify it.

Parameters

• '$message' (string) Invalid permission message

Usage

add_filter('fluent_support/customer_portal_invalid_permission_message', function ($message) {
    // ...do something
    return $message;
}, 10, 1);

Reference

apply_filters( 'fluent_support/customer_portal_invalid_permission_message', esc_html__('You don\'t have permission to access customer support portal', 'fluent-support') )

This filter is located in
fluent-support/app/Hooks/Handlers/CustomerPortalHandler.php

fluent_support_agent_permission_error_message

---

This filter hook allows you to retrieve the error message for agent permissions and modify it.

Parameters

• '$message' (string) Agent permission error message

Usage

add_filter('fluent_support/customer_portal_agent_permission_error_message', function ($message) {
    // ...do something
    return $message;
}, 10, 1);

Reference

apply_filters('fluent_support/customer_portal_agent_permission_error_message',$msg)

This filter is located in
fluent-support/app/Hooks/Handlers/CustomerPortalHandler.php

fluent_support_user_portal_access_config

---

This filter hook allows you to retrieve the user portal access config data and modify it.

Parameters

• '$config' (array) Customer portal access settings data

Usage

add_filter('fluent_support/user_portal_access_config', function ($config) {
    // ...do something
    return $config;
}, 10, 1);

Reference

apply_filters('fluent_support/user_portal_access_config', [ 'status' => true, 'message' => $invalidPermissionMessage ])

This filter is located in
fluent-support/app/Hooks/Handlers/CustomerPortalHandler.php,
fluent-support/app/Http/Policies/PortalPolicy.php

fluent_support_customer_portal_vars

---

This filter hook allows you to retrieve the customer portal localize data and modify it.

Parameters

• '$vars' (array) Customer portal localize data

Usage

add_filter('fluent_support/customer_portal_vars', function ($vars) {
    // ...do something
    return $vars;
}, 10, 1);

Reference

apply_filters('fluent_support/customer_portal_vars', $vars)

This filter is located in
fluent-support/app/Hooks/Handlers/CustomerPortalHandler.php,
fluent-support/app/Services/ProfileInfoService.php

fluent_support_can_customer_create_ticket

---

This filter hook allows you to retrieve whether a customer can create a ticket, along with customer and ticket data and allows you to modify it.

Parameters

• '$canCreate' (boolean) Customer can create ticket or not
• '$customer' (object) Customer data
• '$data' (array) Ticket data

Usage

add_filter('fluent_support/can_customer_create_ticket', function ($canCreate, $customer, $data) {
    // ...do something
    return $vars;
}, 10, 3);

Reference

apply_filters('fluent_support/can_customer_create_ticket', true, $customer, $data)

This filter is located in
fluent-support/app/Http/Controllers/CustomerPortalController.php,
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_can_customer_create_response

---

This filter hook allows you to retrieve whether a customer can create a response, along with customer, ticket along with response data and allows you to modify it.

Parameters

• '$canCreate' (boolean) Customer can create ticket or not
• '$customer' (object) Customer data
• '$ticket' (object) Ticket data
• '$data' (array) Ticket response data

Usage

add_filter('fluent_support/can_customer_create_response', function ($canCreate, $customer, $ticket,  $data) {
    // ...do something
    return $canCreate;
}, 10, 4);

Reference

apply_filters('fluent_support/can_customer_create_response', true, $ticket->customer, $ticket, $data)

This filter is located in
fluent-support/app/Http/Controllers/CustomerPortalController.php,
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_person_user_edit_url

---

This filter hook allows you to retrieve user profile edit link data and modify it.

Parameters

• '$userEditUrl' (string) User profile edit link
• '$instance' (object) Instance of Person class

Usage

add_filter('fluent_support/person_user_edit_url', function ($userEditUrl, $instance) {
    // ...do something
    return $userEditUrl;
}, 10, 2);

Reference

apply_filters('fluent_support/person_user_edit_url', $userEditUrl, $this)

This filter is located in
fluent-support/app/Models/Person.php

fluent_support_customer_extra_widgets

---

This filter hook allows you to retrieve customer extra widgets data and modify it.

Parameters

• '$widgets' (array) Widgets data
• '$customer' (object) Customer data

Usage

add_filter('fluent_support/customer_extra_widgets', function ($widgets, $customer) {
    // ...do something
    return $widgets;
}, 10, 2);

Reference

apply_filters('fluent_support/customer_extra_widgets', $widgets, $customer)

This filter is located in
fluent-support/app/Models/Person.php

User Authentication Filters

fluent_support_login_form_args

---

This filter hook allows you to retrieve login arguments and change them.

Parameters

• '$loginArgs' (array) Login arguments data

Usage

add_filter('fluent_support/login_form_args', function ($loginArgs) {
    // ...do something
    return $loginArgs;
}, 10, 1);

Referenceapply_filters('fluent_support/login_form_args', [ 'echo' => false, 'redirect' => $redirect, 'remember' => true, 'value_remember' => true, ])

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php

fluent_support_custom_registration_form_fields_key

---

This filter hook allows you to retrieve custom registration form field keys and modify them.

Parameters

• '$registrationFieldKeys' (array) List of custom registration form field keys

Usage

add_filter('fluent_support/custom_registration_form_fields_key', function ($registrationFieldKeys) {
    // ...do something
    return $registrationFieldKeys;
}, 10, 1);

Referenceapply_filters('fluent_support/custom_registration_form_fields_key', Helper::getBusinessSettings('custom_registration_form_field'))

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php,
fluent-support/app/Models/Traits/CustomerTrait.php,
fluent-support/app/Models/Ticket.php,
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_before_registration_form_close

---

This filter hook allows you to retrieve registration form data and modify them.

Parameters

• '$content' (string) Form content
• '$registrationFields' (array) Form fields data
• '$attributes' (array) Data associate with the registration form

Usage

add_filter('fluent_support/before_registration_form_close', function ($content, $registrationFields, $attributes) {
    // ...do something
    return $content;
}, 10, 3);

Referenceapply_filters('fluent_support/before_registration_form_close', '', $registrationFields, $attributes)

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php,
fluent-support/app/Models/Traits/CustomerTrait.php,
fluent-support/app/Models/Ticket.php,
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_registration_form_fields

---

This filter hook allows you to retrieve default registration from fields add the and modify them.

Parameters

• '$fields' (array) Default registration Form fields

Usage

add_filter('fluent_support/registration_form_fields', function ($fields) {
    // ...do something
    return $fields;
}, 10, 1);

Referenceapply_filters('fluent_support/registration_form_fields', $fields)

$fields is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the registration form fields data.

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php

fluent_support_custom_registration_form_fields

---

This filter hook allows you to retrieve custom registration from fields add the and modify them.

Parameters

• '$customFields' (array) Custom registration Form fields

Usage

add_filter('fluent_support/custom_registration_form_fields', function ($customFields) {
    // ...do something
    return $customFields;
}, 10, 1);

Referenceapply_filters('fluent_support/custom_registration_form_fields', $customFields)

$customFields is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the custom registration form fields data.

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php,
fluent-support/app/Models/Traits/CustomerTrait.php

fluent_support_reset_password_form

---

This filter hook allows you to retrieve Reset password form filed and modify them.

Parameters

• '$field' (array) Reset password form filed

Usage

add_filter('fluent_support/reset_password_form', function ($field) {
    // ...do something
    return $field;
}, 10, 1);

Referenceapply_filters('fluent_support/reset_password_form', [ 'user_login' => [ 'required' => true, 'type' => 'text', 'label' => __('Email Address', 'fluent-support'), 'id' => 'fst_email', 'placeholder' => __('Your Email Address', 'fluent-support') ] ])

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php,

fluent_support_signup_loading_icon

---

This filter hook allows you to retrieve icon data and modify them.

Parameters

• '$loadingIcon' (string) Icon data

Usage

add_filter('fluent_support/signup_loading_icon', function ($loadingIcon) {
    // ...do something
    return $loadingIcon;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_loading_icon', $loadingIcon)

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php

fluent_support_auth_shortcode_defaults

fluent_support_auth_shortcode_defaults

---

This filter hook allows you to retrieve shortcode behavior for agent and modify them.

Parameters

• '$shortCodeDefaults' (array) shortcode behavior for agent

Usage

add_filter('fluent_support/auth_shortcode_defaults', function ($shortCodeDefaults) {
    // ...do something
    return $shortCodeDefaults;
}, 10, 1);

Referenceapply_filters('fluent_support/auth_shortcode_defaults', [ 'auto-redirect' => false, 'redirect-to' => Helper::getPortalBaseUrl(), 'hide' => false, 'show-signup' => false, 'show-reset-password' => false, ])

This filter is located in
fluent-support/app/Hooks/Handlers/AuthHandler.php

fluent_support_signup_form_data

---

This filter hook allows you to retrieve signup form data and modify them.

Parameters

• '$formData' (array) Signup form data

Usage

add_filter('fluent_support/signup_form_data', function ($formData) {
    // ...do something
    return $formData;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_form_data', $request->all())

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_create_user_error

---

This filter hook allows you to retrieve create user error message and modify it.

Parameters

• '$errorMessage' (array) Create user error message

Usage

add_filter('fluent_support/signup_create_user_error', function ($errorMessage) {
    // ...do something
    return $errorMessage;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_create_user_error',['error' => $userId->get_error_message()])

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_complete_response

---

This filter hook allows you to retrieve and modify registration success message and redirect URL data.

Parameters

• '$data' (array) Success message and redirect url data

Usage

add_filter('fluent_support/signup_complete_response', function ($data) {
    // ...do something
    return $data;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_complete_response', [ 'message' => __('Successfully registered to the site.', 'fluent-support'), 'redirect' => Arr::get($formData, '__redirect_to', Helper::getPortalBaseUrl()) ])

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_complete_response

---

This filter hook allows you to retrieve and modify registration success message and redirect URL data.

Parameters

• '$data' (array) Success message and redirect url data

Usage

add_filter('fluent_support/signup_complete_response', function ($data) {
    // ...do something
    return $data;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_complete_response', [ 'message' => __('Successfully registered to the site.', 'fluent-support'), 'redirect' => Arr::get($formData, '__redirect_to', Helper::getPortalBaseUrl()) ])

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_use_native_login

---

This filter hook allows you to retrieve and modify native login data.

Parameters

• '$useNativeLogin' (boolean) Use native login or not

Usage

add_filter('fluent_support_use_native_login', function ($useNativeLogin) {
    // ...do something
    return $useNativeLogin;
}, 10, 1);

Referenceapply_filters('fluent_support_use_native_login', true)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_validation_rules

---

This filter hook allows you to retrieve and modify signup validation rules data.

Parameters

• '$rules' (array) signup validation rules data

Usage

add_filter('fluent_support/signup_validation_rules', function ($rules) {
    // ...do something
    return $rules;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_validation_rules', $rules)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_reset_password_mail_subject

---

This filter hook allows you to retrieve reset password mail subject and modify it.

Parameters

• '$subject' (string) reset password mail subject data

Usage

add_filter('fluent_support/reset_password_mail_subject', function ($subject) {
    // ...do something
    return $subject;
}, 10, 1);

Referenceapply_filters("fluent_support/reset_password_mail_subject", sprintf(__('Reset your password for %s support portal', 'fluent-support'), get_bloginfo('name')))

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_reset_password_message

---

This filter hook allows you to retrieve reset password email body text and modify it.

Parameters

• '$message' (string) Reset password email body text
• '$user_data' (object) User data
• '$resetLink' (string) Reset link data Usage

add_filter('fluent_support/reset_password_message', function ($message, $user_data, $resetLink) {
    // ...do something
    return $message;
}, 10, 3);

Referenceapply_filters('fluent_support/reset_password_message', $message, $user_data, $resetLink)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_validation_messages

---

This filter hook allows you to retrieve user signup validation message and modify it.

Parameters

• '$arg' (array) An array containing the arguments data for signup validation
• '$rules' (array) An array representing the rules for signup validation

Usage

add_filter('fluent_support/signup_validation_messages', function ($arg, $rules) {
    // ...do something
    return $rules;
}, 10, 2);

Referenceapply_filters('fluent_support/signup_validation_messages', [], $rules)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_email

---

This filter hook allows you to retrieve email address used for signup and modify it.

Parameters

• '$email' (string) Email address used for signup

Usage

add_filter('fluent_support/signup_email', function ($email) {
    // ...do something
    return $email;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_email', Arr::get($formData, 'email'))

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_username

---

This filter hook allows you to retrieve user name used for signup and modify it.

Parameters

• '$userName' (string) user name used for signup

Usage

add_filter('fluent_support/signup_username', function ($userName) {
    // ...do something
    return $userName;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_username', Arr::get($formData, 'username'))

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_signup_password

---

This filter hook allows you to retrieve password used for signup and modify it.

Parameters

• '$password' (string) Password used for signup

Usage

add_filter('fluent_support/signup_password', function ($password) {
    // ...do something
    return $password;
}, 10, 1);

Referenceapply_filters('fluent_support/signup_password', $password)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_update_user_data

---

This filter hook allows you to retrieve user data and modify it.

Parameters

• '$data' (array) User data

Usage

add_filter('fluent_support/update_user_data', function ($data) {
    // ...do something
    return $data;
}, 10, 1);

Referenceapply_filters('fluent_support/update_user_data', $data)

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

fluent_support_user_role

---

This filter hook allows you to retrieve user role and modify it.

Parameters

• '$setRole' (string) User role

Usage

add_filter('fluent_support/user_role', function ($setRole) {
    // ...do something
    return $setRole;
}, 10, 1);

Referenceapply_filters('fluent_support/user_role', 'subscriber')

This filter is located in
fluent-support/app/Http/Controllers/AuthController.php

Email Notification Filters

fluent_support_mail_to_customer_header

---

This filter hook allows you to retrieve mailbox header data and modify it.

Parameters

• '$headers' (array) Mailbox header data
• '$data' (array) CC email list and hook type data

Usage

add_filter('fluent_support/mail_to_customer_header', function ($headers, $data) {
    // ...do something
    return $headers;
}, 10, 2);

Reference

apply_filters('fluent_support/mail_to_customer_header', $headers, [ 'cc_email' => $ticket->getSettingsValue('cc_email', []), 'hook_type' => 'ticket_created_email_to_customer' ])

This filter is located in
fluent-support/app/Hooks/Handlers/EmailNotificationHandler.php

fluent_support_email_footer_credit

---

This filter hook allows you to retrieve email footer data and modify it.

Parameters

• '$message' (string) email footer data

Usage

add_filter('fluent_support/email_footer_credit', function ($message) {
    // ...do something
    return $message;
}, 10, 1);

Reference

apply_filters('fluent_support/email_footer_credit', $message)

$message is used here as an illustrative variable to represent the raw string value found in the main filter, demonstrating the email footer data.

This filter is located in
fluent-support/app/Hooks/Handlers/EmailNotificationHandler.php

fluent_support_email_setting_keys

---

This filter hook allows you to retrieve email settings key data and modify it.

Parameters

• '$emailSettingsKey' (array) email settings key data

Usage

add_filter('fluent_support/email_setting_keys', function ($emailSettingsKey) {
    // ...do something
    return $emailSettingsKey;
}, 10, 1);

Reference

apply_filters('fluent_support/email_setting_keys', $emailSettingsKey )

$emailSettingsKey is used here as an illustrative variable to represent the raw string value found in the main filter, demonstrating the mail settings key data.

This filter is located in
fluent-support/app/Services/EmailNotification/Settings.php

Fluent Support Pro Filters

fluent_support_file_storage_integration_settings

---

This filter hook allows you to retrieve file storage integration settings data and modify it.

Parameters

• '$settings' (array) File storage integration settings data

Usage

add_filter('fluent_support/file_storage_integration_settings_' . $settingsKey, function ($settings) {
    // ...do something
    return $settings;
}, 10, 1);

Note: $settingsKey It contains the file upload driver name, such as Dropbox, Google Drive, etc.

Reference

apply_filters('fluent_support_pro/file_storage_integration_settings_' . $settingsKey, [ 'fieldsConfig' => null, 'settings' => null ])

This filter is located in
fluent-support-pro/app/Http/Controllers/UploadIntegrationController.php

fluent_support_file_storage_integration_settings_save

---

This filter hook allows you to retrieve file upload related message and settings data and modify it.

Parameters

• '$message' (array) Message related to saving file upload settings
• 'settings' (array) Data for saving file upload settings

Usage

add_filter('fluent_support/file_storage_integration_settings_save_' . $settingsKey, 
function($message, $settings) {
    // ...do something
    return $message;
}, 10, 2);

Note: $settingsKey It contains the file upload driver name, such as Dropbox, Google Drive, etc.

Reference

apply_filters('fluent_support_pro/file_storage_integration_settings_save_' . $settingsKey, [ 'message' => __('Sorry, upload driver not found') ], $settings)

This filter is located in
fluent-support-pro/app/Http/Controllers/UploadIntegrationController.php

fluent_support_search_doc_query

---

This filter hook allows you to retrieve the search query used for document and modify it.

Parameters

• '$search' (string) Search query used for document

Usage

add_filter('fluent_support/search_doc_query', function($search) {
    // ...do something
    return $search;
}, 10, 1);

Reference

apply_filters('fluent_support/search_doc_query', $search)

This filter is located in
fluent-support-pro/app/Http/Controllers/DocSuggestionController.php

fluent_support_search_doc_post_types

---

This filter hook allows you to retrieve the document types data and modify it.

Parameters

• '$docsPostType' (array) Document types

Usage

add_filter('fluent_support/search_doc_post_types', function($docsPostType) {
    // ...do something
    return $docsPostType;
}, 10, 1);

Reference

apply_filters('fluent_support/search_doc_post_types', $ticketConfig['docs_post_types'])

This filter is located in
fluent-support-pro/app/Http/Controllers/DocSuggestionController.php

fluent_support_doc_search_args

---

This filter hook allows you to retrieve the document search arguments and modify it.

Parameters

• '$searchArgs' (array) Document search arguments

Usage

add_filter('fluent_support/doc_search_args', function($searchArgs) {
    // ...do something
    return $searchArgs;
}, 10, 1);

Reference

apply_filters('fluent_support/doc_search_args', [ 'post_type' => $postTypes, 's' => $search, 'numberposts' => $ticketConfig['post_limits'] ])

This filter is located in
fluent-support-pro/app/Http/Controllers/DocSuggestionController.php

fluent_support_search_doc_result

---

This filter hook allows you to retrieve the document search result and modify it.

Parameters

• '$result' (array) Document search result

Usage

add_filter('fluent_support/search_doc_result', function($result) {
    // ...do something
    return $result;
}, 10, 1);

Reference

apply_filters('fluent_support/search_doc_result', $result)

This filter is located in
fluent-support-pro/app/Http/Controllers/DocSuggestionController.php

fluent_support_email_piping_raw_data

---

This filter hook allows you to retrieve the payload and mailbox data and modify it.

Parameters

• '$data' (array) Payload data
• '$box' (object) Mailbox data

Usage

add_filter('fluent_support/email_piping_raw_data', function($data, $box) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support_pro/email_piping_raw_data', $data, $box)

This filter is located in
fluent-support-pro/app/Http/Controllers/EmailBoxController.php

fluent_support_email_piping_data

---

This filter hook allows you to retrieve the payload, formatted payload and mailbox data and modify it.

Parameters

• '$formattedData' (array) formatted payload data
• '$data' (array) Payload data
• '$box' (object) Mailbox data

Usage

add_filter('fluent_support/email_piping_data', function($formattedData, $data, $box) {
    // ...do something
    return $formattedData;
}, 10, 3);

Reference

apply_filters('fluent_support_pro/email_piping_data', $formattedData, $data, $box)

This filter is located in
fluent-support-pro/app/Http/Controllers/EmailBoxController.php

fluent_support_all_doc_post_types

---

This filter hook allows you to retrieve the document post types and modify it.

Parameters

• '$postTypes' (array) Document post types

Usage

add_filter('fluent_support/all_doc_post_types', function($postTypes) {
    // ...do something
    return $postTypes;
}, 10, 1);

Reference

apply_filters('fluent_support/all_doc_post_types', get_post_types([ 'public' => true, 'publicly_queryable' => true ]))

This filter is located in
fluent-support-pro/app/Http/Controllers/TicketFormController.php

fluent_support_custom_field_types

---

This filter hook allows you to retrieve the list of custom field types and modify it.

Parameters

• '$fieldTypes' (array) List of custom field types

Usage

add_filter('fluent_support/custom_field_types', function($fieldTypes) {
    // ...do something
    return $fieldTypes;
}, 10, 1);

Reference

apply_filters('fluent_support/custom_field_types', $fieldTypes)

$fieldTypes is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the custom form field types.

This filter is located in
fluent-support-pro/app/Services/CustomFieldsService.php

fluent_support_render_custom_field_options

---

This filter hook allows you to retrieve the public field, customer data, and modify it..

Parameters

• '$publicField' (array) Public field
• '$customer' (object) Customer data

Usage

add_filter('fluent_support/render_custom_field_options_' . $fieldType['type'], function( $publicField, $customer) {
    // ...do something
    return $publicField;
}, 10, 2);

Note: $fieldType['type'] the type of field, whether it be text,email, user, etc.

Reference

apply_filters('fluent_support/render_custom_field_options_' . $fieldType['type'], $publicField, $customer)

This filter is located in
fluent-support-pro/app/Services/CustomFieldsService.php

fluent_support_custom_field_renders_type

---

This filter hook allows you to retrieve the field types and modify it..

Parameters

• '$fieldTypes' (array) Field types

Usage

add_filter('fluent_support/custom_field_renders_type', function( $fieldTypes) {
    // ...do something
    return $fieldTypes;
}, 10, 1);

Reference

apply_filters('fluent_support/custom_field_renders_type', $fieldTypes)

This filter is located in
fluent-support-pro/app/Services/CustomFieldsService.php

fluent_support_ticket_partial_match

---

This filter hook allows you to retrieve ticket partially match data modify it..

Parameters

• '$partialMatch' (boolean) Ticket partially match or not

Usage

add_filter('fluent_support/ticket_partial_match', function( $partialMatch) {
    // ...do something
    return $partialMatch;
}, 10, 1);

Reference

apply_filters('fluent_support/ticket_partial_match', true)

This filter is located in
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_enable_custom_piping

---

This filter hook allows you to retrieve custom piping permission modify it..

Parameters

• '$enableCustomPiping' (boolean) Enable custom piping or not

Usage

add_filter('fluent_support/enable_custom_piping', function( $enableCustomPiping) {
    // ...do something
    return $enableCustomPiping;
}, 10, 1);

Reference

apply_filters('fluent_support/enable_custom_piping', false)

This filter is located in
fluent-support-pro/app/Services/Integrations/FluentEmailPiping/ByMailHandler.php

fluent_support_slack_api_data

---

This filter hook allows you to retrieve Slack integration settings, message data, and modify them.

Parameters

• '$data' (array) Slack Integration Settings data
• '$message' (array) Data for slack message Usage

add_filter('fluent_support/slack_api_data', function($data, $message) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support/slack_api_data', $data, $message)

This filter is located in
fluent-support-pro/app/Services/Integrations/Slack/SlackApi.php

fluent_support_disable_woo_menu

fluent_support_disable_woo_menu

---

This filter hook allows you to retrieve the wooCommerce menu permission to disable it or not and modify it.

Parameters

• '$data' (boolean) Disable wooCommerce menu or not

Usage

add_filter('fluent_support/disable_woo_menu', function($data) {
    // ...do something
    return $data;
}, 10, 1);

Reference

apply_filters('fluent_support/disable_woo_menu', false)

This filter is located in
fluent-support-pro/app/Services/Integrations/WooCommerce.php

fluent_support_woo_menu_link_position

---

This filter hook allows you to retrieve the support page link position in WooCommerce customer menu and modify it.

Parameters

• '$supportTicketPosition' (boolean) Support page link position in WooCommerce customer menu

Usage

add_filter('fluent_support/woo_menu_link_position', function($supportTicketPosition) {
    // ...do something
    return $supportTicketPosition;
}, 10, 1);

Reference

apply_filters('fluent_support/woo_menu_link_position', 3)

This filter is located in
fluent-support-pro/app/Services/Integrations/WooCommerce.php

fluent_support_woo_menu_label

---

This filter hook allows you to retrieve the support page link label in WooCommerce customer menu and modify it.

Parameters

• '$supportLabel' (string) Support page link label in WooCommerce customer menu

Usage

add_filter('fluent_support/woo_menu_label', function($supportLabel) {
    // ...do something
    return $supportLabel;
}, 10, 1);

Reference

apply_filters('fluent_support/woo_menu_label', $supportLabel)

This filter is located in
fluent-support-pro/app/Services/Integrations/WooCommerce.php

fluent_support_advanced_filter_options

---

This filter hook allows you to retrieve the advanced filter options data and modify it.

Parameters

• '$groups' (array) Advanced filter options data

Usage

add_filter('fluent_support/advanced_filter_options', function($groups) {
    // ...do something
    return $groups;
}, 10, 1);

Reference

apply_filters('fluent_support/advanced_filter_options', $groups)

This filter is located in
fluent-support-pro/app/Services/ProHelper.php

fluent_support_outgoing_webhook_data

---

This filter hook allows you to retrieve the outgoing webhook data and modify it.

Parameters

• '$data' (array) Formatted Ticket data
• '$action' (object) Workflow action data
• '$ticket' (object) Ticket data

Usage

add_filter('fluent_support/outgoing_webhook_data', function($data, $action, $ticket) {
    // ...do something
    return $groups;
}, 10, 3);

Reference

apply_filters('fluent_support/outgoing_webhook_data', $data, $action, $this->ticket)

This filter is located in
fluent-support-pro/app/Services/Workflow/ActionRunner.php

fluent_support_workflow_ticket_created_supported_conditions

---

This filter hook allows you to retrieve the workflow ticket created supported conditions data and modify it.

Parameters

• '$supportedConditions' (array) Ticket created supported conditions data

Usage

add_filter('fluent_support/workflow_ticket_created_supported_conditions', function($supportedConditions) {
    // ...do something
    return $supportedConditions;
}, 10, 1);

Reference

apply_filters('fluent_support/workflow_ticket_created_supported_conditions', $supportedConditions)

$supportedConditions is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the ticket created supported conditions data.

This filter is located in
fluent-support-pro/app/Services/Workflow/WorkflowHelper.php

fluent_support_workflow_response_added_by_customer_

---

This filter hook allows you to retrieve the response added by customer supported conditions data and modify it.

Parameters

• '$supportedConditions' (array) Response added by customer supported conditions data

Usage

add_filter('fluent_support/workflow_response_added_by_customer_supported_conditions', function($supportedConditions) {
    // ...do something
    return $supportedConditions;
}, 10, 1);

Reference

apply_filters('fluent_support/workflow_response_added_by_customer_supported_conditions', $supportedConditions)

$supportedConditions is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the response added by customer supported conditions data.

This filter is located in
fluent-support-pro/app/Services/Workflow/WorkflowHelper.php

fluent_support_workflow_ticket_closed_supported_conditions

---

This filter hook allows you to retrieve the ticket closed supported conditions data and modify it.

Parameters

• '$supportedConditions' (array) Ticket closed supported conditions data

Usage

add_filter('fluent_support/workflow_ticket_closed_supported_conditions', function($supportedConditions) {
    // ...do something
    return $supportedConditions;
}, 10, 1);

Reference

apply_filters('fluent_support/workflow_ticket_closed_supported_conditions', $supportedConditions)

$supportedConditions is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating the ticket closed supported conditions data.

This filter is located in
fluent-support-pro/app/Services/Workflow/WorkflowHelper.php

fluent_support_workflow_conditions

---

This filter hook allows you to retrieve the Workflow conditions data and modify it.

Parameters

• '$conditions' (array) Workflow conditions data

Usage

add_filter('fluent_support/workflow_conditions', function($conditions) {
    // ...do something
    return $conditions;
}, 10, 1);

Reference

apply_filters('fluent_support/workflow_conditions', $conditions)

This filter is located in
fluent-support-pro/app/Services/Workflow/WorkflowHelper.php

fluent_support_workflow_actions

---

This filter hook allows you to retrieve the Workflow actions data and modify it.

Parameters

• '$actions' (array) Workflow actions data
• '$workFlow' (array) Workflow data

Usage

add_filter('fluent_support/workflow_actions', function($actions, $workFlow) {
    // ...do something
    return $actions;
}, 10, 2);

Reference

apply_filters('fluent_support/workflow_actions', $actions, $workFlow)

This filter is located in
fluent-support-pro/app/Services/Workflow/WorkflowHelper.php

Other Useful Filters

fluent_support_exportable_tickets_data

---

This filter hook allows you to retrieve Exportable data and modify it.

Parameters

• '$data' (array) Exportable data
• '$tickets' (object) Ticket data

Usage

add_filter('fluent_support/exportable_tickets_data', function ($data, $tickets) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support/exportable_tickets_data', $data, $tickets)

This filter is located in
fluent-support/app/Hooks/Handlers/PrivacyHandler.php

fluent_support_exportable_conversations_data

---

This filter hook allows you to retrieve Exportable conversation data and modify it.

Parameters

• '$data' (array) Exportable data
• '$conversations' (object) Conversation data

Usage

add_filter('fluent_support/exportable_conversations_data', function ($data, $conversations) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support/exportable_conversations_data', $data, $conversations)

This filter is located in
fluent-support/app/Hooks/Handlers/PrivacyHandler.php

fluent_support_exportable_customer_data

---

This filter hook allows you to retrieve exportable customer data and modify it.

Parameters

• '$data' (array) Exportable data
• '$customer' (object) Customer data

Usage

add_filter('fluent_support/exportable_customer_data', function ($data, $customer) {
    // ...do something
    return $data;
}, 10, 2);

Reference

apply_filters('fluent_support/exportable_customer_data', $data, $customer)

This filter is located in
fluent-support/app/Hooks/Handlers/PrivacyHandler.php

fluent_support_recaptcha_v3_ref_score

---

This filter hook allows you to retrieve reCAPTCHA v3 threshold value data and modify it.

Parameters

• '$refScore' (integer) reCAPTCHA v3 threshold value (The score is compared with the reCAPTCHA value provided by Google, which is determined based on interactions with your site )

Usage

add_filter('fluent_support/recaptcha_v3_ref_score', function ($refScore) {
    // ...do something
    return $refScore;
}, 10, 1);

Reference

apply_filters('fluent_support/recaptcha_v3_ref_score', 0.5)

This filter is located in
fluent-support/app/Hooks/Handlers/ReCaptchaHandler.php

fluent_support_storage_drivers_info

---

This filter hook allows you to retrieve storage driver information and modify it.

Parameters

• '$drivers' (array) Storage driver information

Usage

add_filter('fluent_support/storage_drivers_info', function ($drivers) {
    // ...do something
    return $drivers;
}, 10, 1);

Reference

apply_filters('fluent_support/storage_drivers_info', $drivers)

$drivers is used here as an illustrative variable to represent the raw array value found in the main filter, demonstrating information about Storage drivers, including the local driver, Dropbox driver, etc.

This filter is located in
fluent-support/app/Http/Controllers/SettingsController.php

fluent_support_allowed_customer_profile_picture_file_type

---

This filter hook allows you to retrieve customer profile picture file types and modify it.

Parameters

• '$fileTypes' (array) Customer profile picture file types

Usage

add_filter('fluent_support/allowed_customer_profile_picture_file_type', function ($fileTypes) {
    // ...do something
    return $fileTypes;
}, 10, 1);

Reference

apply_filters('fluent_support/allowed_customer_profile_picture_file_type', array('jpeg', 'jpe', 'jpg', 'png'))

This filter is located in
fluent-support/app/Services/AvatarUploder.php

fluent_support_uploaded_file_name_prefix

---

This filter hook allows you to retrieve file name prefix and modify it.

Parameters

• '$prefix' (string) File name prefix Usage

add_filter('fluent_support/uploaded_file_name_prefix', function ($prefix) {
    // ...do something
    return $prefix;
}, 10, 1);

Reference

apply_filters('fluent_support/uploaded_file_name_prefix', $prefix)

This filter is located in
fluent-support/app/Services/Includes/FileSystem.php

fluent_support_smartcode_fallback

---

This filter hook allows you to retrieve Smartcode data and modify it.

Parameters

• '$matches' (string) Smartcode data
• '$data' (object) Customer data Usage

add_filter('fluent_support/smartcode_fallback', function ($matches, $data) {
    // ...do something
    return $matches;
}, 10, 2);

Reference

apply_filters('fluentsupport/smartcode_fallback', $matches[0], $data)

This filter is located in
fluent-support/app/Services/Parser/ShortcodeParser.php

fluent_support_smartcode_fallback_callback

---

This filter hook allows you to retrieve fallback behavior for smartcodes and modify it.

Parameters

• '$matches' (string) Smartcode data
• '$valueKey' (string) Key associated with the original value
• '$defaultValue' (string) The default value to fall back on if the smartcode cannot be resolved
• '$data' (object) Customer data

Usage

add_filter('fluentsupport/smartcode_fallback_callback_' . $dataKey, function ($matches, $valueKey, $defaultValue, $data) {
    // ...do something
    return $matches;
}, 10, 4);

Note: $dataKey Unique key or identifier associated with the specific data being processed.

Reference

apply_filters('fluentsupport/smartcode_fallback_callback_' . $dataKey, $matches[0], $valueKey, $defaultValue, $data)

This filter is located in
fluent-support/app/Services/Parser/ShortcodeParser.php

fluent_support_strict_subjects

---

This filter hook allows you to retrieve the strict subjects and modify it.

Parameters

• '$subjects' (array) Email based subjects

Usage

add_filter('fluent_support/strict_subjects', function ($subjects) {
    // ...do something
    return $subjects;
}, 10, 1);

Reference

apply_filters('fluent_support/strict_subjects', [ 'ticket_replied_by_agent_email_to_customer', 'ticket_closed_by_agent_email_to_customer', 'ticket_created_email_to_customer' ])

This filter is located in
fluent-support/app/Services/EmailNotification/Settings.php

fluent_support_migrator_class_mapper

---

This filter hook allows you to retrieve the Ticket migration class mapper data and modify it.

Parameters

• '$classMapper' (array) Ticket migration class mapper

Usage

add_filter('fluent_support/migrator_class_mapper', function ($classMapper) {
    // ...do something
    return $classMapper;
}, 10, 1);

Reference

apply_filters('fluent_support/migrator_class_mapper', [ 'awesome-support' => 'AwesomeSupportTickets', 'support-candy' => 'SupportCandyTickets', 'js-helpdesk' => 'JSHelpdeskTickets', ])

This filter is located in
fluent-support/app/Services/Tickets/Importer/MigratorService.php

fluent_support_allow_share_essential

---

This filter hook allows you to retrieve the permission for share essential data and modify it.

Parameters

• '$allowShareEssential' (boolean) Permission to share essential data or not

Usage

add_filter('fluentsupport_allow_share_essential', function ($allowShareEssential) {
    // ...do something
    return $allowShareEssential;
}, 10, 1);

Reference

apply_filters('fluentsupport_allow_share_essential', Helper::getOption('_share_essential', 'no') == 'yes')

This filter is located in
fluent-support/app/Services/Tickets/Importer/MigratorService.php